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    Revenue Cycle Management Company

    Enabling Growth Without Proportional Headcount Increases

    A healthcare RCM company enabled 3X client growth with only 1.3X headcount by transforming contract processing and RFP evaluation from hours to minutes.

    Revenue Cycle Management Company

    Enabling Growth Without Proportional Headcount Increases

    Industry:

    Healthcare Revenue Cycle Management

    Company Profile:

    $20M-$50M Revenue | 50-100 Employees

    Engagement Type:

    Strategic Assessment → Multi-Solution Implementation → Ongoing Partnership

    This wasn't about 'AI for AI's sake'—it was about understanding where their business was trying to go and systematically removing what was in the way. The contract extraction and RFP tools weren't sold as separate solutions; they were components of a holistic strategy to enable disproportionate growth.

    Capacity Constraints Blocking Profitable Growth

    A profitable revenue cycle management company with vendor management services had a clear growth vision: scale to 3X their current client base within 18 months. However, two critical bottlenecks threatened this strategy.

    The Constraint:

    Contract Data Visibility: Thousands of vendor contracts locked in PDFs meant limited insights to deliver to clients, requiring manual review of 30-page documents that could take hours per contract. RFP Evaluation Capacity: Processing hundreds of vendor RFPs monthly created a throughput ceiling—more clients meant proportionally more headcount. The constraint wasn't capability—it was capacity. Scaling meant either abandoning their growth targets or accepting unsustainable margin compression from linear headcount growth.

    Interconnected Solutions for Strategic Growth

    Rather than treating these as separate 'AI point solutions,' we identified them as interconnected constraints blocking a single strategic objective: profitable, disproportionate growth. We mapped their service delivery model and identified that contract intelligence and RFP evaluation were the two highest-leverage bottlenecks.

    Implementation:

    • 1Discovery (Week 1-2): Mapped service delivery model and identified highest-leverage bottlenecks
    • 2Solution 1 Implementation (Month 1-2): Contract Intelligence Agent extracts 30+ fields from unstructured contracts in ~2 minutes vs. hours manually, validates against schema, processes backlog of thousands of existing contracts
    • 3Solution 2 Implementation (1 week): RFP Evaluation & Scoring leveraging existing GenServ tool, automates vendor proposal evaluation and comparative scoring, reduces RFP review time from hours to ~10 minutes
    • 4Ongoing Partnership: Continuous identification and implementation of solutions supporting growth strategy

    Business Outcomes

    Transformation
    • • Contract processing: Hours → 2 minutes (enabling backlog processing that was previously impossible)
    • • RFP evaluation: Hours → 10 minutes per proposal
    • • Enables 3X client growth with 1.3X headcount (vs. 3X headcount in their previous model)
    Strategic Impact
    • • Removed the primary constraint blocking their 18-month growth plan
    • • Transformed their service delivery model from linear to scalable
    • • Maintained profitability while pursuing aggressive growth
    • • Clear path to 3X growth without 3X costs
    Business Impact
    • • Deeper contract insights delivered to clients
    • • Faster RFP turnaround improves client satisfaction
    • • More thorough vendor evaluations increase client trust
    • • Service enhancement while reducing operational burden

    Key Metrics

    BeforeLinear scaling: 3X growth requires 3X headcount
    AfterDisproportionate scaling: 3X growth with 1.3X headcount
    Improvement2.3X efficiency gain

    Why This Worked

    This wasn't about 'AI for AI's sake'—it was about understanding where their business was trying to go and systematically removing what was in the way. The contract extraction and RFP tools weren't sold as separate solutions; they were components of a holistic strategy to enable disproportionate growth. The result: A clear path to 3X growth without 3X costs—exactly the transformation they needed to achieve their vision.

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